TicketTide: Support tickets to themes and reply drafts

Load a CSV export from any helpdesk. TicketTide groups tickets into issues, ranks them by volume and writes one reply draft per theme.

Offline TF-IDF grouping: same input gives the same groups.
Auto-detects id / subject / body columns.
AI mode names themes, guesses a root cause and drafts replies, marked “AI DRAFT – REVIEW BEFORE SENDING”.
Never sends anything. Markdown report output.

python3 tickettide.py tickets.csv --agent --md themes.md

Includes source, README, sample data and unit tests. $12 one-time, or $29 for all three.

Honest limitations

Command-line tools (Python 3.9+, no dependencies). No web app, no hosted service, no image OCR.
The AI mode is optional and uses your own locally installed claude CLI (Claude Code) and your own subscription or API key. No AI access is included. In AI mode your text is sent to the model provider by that CLI.
AI output can be wrong. The tools check it against your source where possible and label every result as rules or agent, but you must review results.
Without the CLI, a simpler offline rules engine runs. It misses unusual phrasing and is tuned for English.
Tested on small sample files with unit tests, not benchmarked on real customer data. No accuracy is promised.